Online Order FAQ

When can I expect to receive my order?

All of our coffee is roasted to order to ensure maximum freshness.
We roast on Mondays and Wednesdays and ship within 24-hours after roasting.

What shipping methods do you offer?

We ship all orders via USPS Priority Mail to all contiguous 48 states.

What payment methods do you accept?

When placing an online order, you may pay directly with a Visa, Mastercard, Discover, or American Express debit or credit card. We also accept payments via PayPal. All orders are processed using top-level security and encryption mechanisms.

What is your refund policy?

We strive for 100% customer satisfaction and take pride in the quality of the coffee we share. If you find yourself less than completely satisfied, you may request a refund by contacting us. However, because we roast to order, certain rules do apply. All unused portions of the coffee must be returned, at the customer’s expense. We will not refund shipping costs. Returns will be honored up to 20 days after the roast date.

Do you only offer whole bean coffee?

We strongly recommend whole bean coffee as all coffee is at its best shortly after grinding. However, if you prefer your coffee ground, you will be able to select a grind preference when adding a product to your cart.

What if I have a question that isn't covered here?

We’d love to hear from you and answer any questions you might have! Feel free to get in touch anytime!

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